What we do

Why hire a VA?

Good question! One of the best things about having a Virtual Assistant is the flexibility β€” we can jump in and help out without the hassle, or cost of hiring your own admin staff.

This is a game-changer for small to medium trades businesses that need regular help but don’t have the workload (or budget) for the daily three-hour minimum shifts that come with employing an admin person.

Because we’re flexible, we can spread as little as two hours of support across an entire week, which keeps things ticking along nicely without you having to fork out for hours you don’t need.

At Offsiters, we shape our support around your business, so whether you just need a bit of admin here and there or a full system overhaul, we’ve got your back.

I’ll even share a little secret with you… Once we help get your business more streamlined and organised, you’ll probably need less assistance than you think!

Why Offsiters?

Well, we don’t wanna toot our own horn or anything, but we think we’re the perfect mix of personalised service, industry experience and technical know-how.

Our recruiting, training and varied expertise are what sets us apart from other virtual assistant services.

Clients regularly tell us that they’ve either had trouble holding on to VAs in the past, or have been disappointed with the lack of handover and continuity when switching from one to another. That’s not the case with Offsiters and here’s why…

Recruiting

First of all, our strategic recruiting process tests the skills, attention to detail and technical ability of prospective VAs straight out of the gate, so we know they’re made of the right stuff before being shortlisted for an interview.

Training

Unlike solo virtual assistants, we carefully match clients with the right VA and take the stress out of re-hiring (if the need arises), by finding and training a replacement, so you don’t have to. You can relax with the peace of mind that when life inevitably happens and things need to change, we’ll get you sorted.

Expertise

Our team of multi-taskers have a long list of professional experience and access to a handy network of helpful people (that don’t charge the earth) such as graphic designers, web designers and IT wizards – so working with us means you have access to all of it.

At Offsiters, teamwork really does make the dream work.

Our Services

General Admin

  • Email inbox management

  • Quoting

  • Invoicing

  • Job scheduling

  • Processing payments

  • Chasing unpaid invoices

  • Basic bookkeeping

  • GST assistance

  • And much, much more…

Business Support

  • Systems setup assistance

  • Process improvement

  • Client retention

  • Digital templates/forms

  • Logo design

  • Website design or updates

  • Marketing material

  • Social media templates

  • IT related support

Phone Support

  • Dedicated VA answers your calls

  • Professional training and support

  • Local, 1300 and 1800 numbers

  • Phone number porting available

  • Customisable voicemail options

  • Call-back service

  • Call forwarding

  • Holiday mesages

  • Hold music

How can we help you?